Dear valued Townsgate Pet Hospital Clients:
As always, the health and safety of the communities we serve, our clients, patients and employees are of utmost importance to us. With growing concern about COVID-19, I wanted to share additional steps we have taken to 1) ensure your beloved fur babies receive the best veterinary care and 2) prevent the spread of illness.
The additional safety precautions outlined in this message are being implemented with one singular goal: to continue to safely provide the best veterinary care for your companion animals.
- Appointment: To avoid waiting in the lobby or close contact with other clients, and the staff you have the option to drop off your pets with leaving us a detailed history. Every steps such as collecting the history, physical exam findings, diagnosis, treatment plan, and reviewing the diagnostic tests result can be discussed through either email, text messaging or phone call.
- In Vehicle Service: If your pet needs a very quick treatment such as vaccination, or any type of injections, it can be done directly in your car if your companion animal would be cooperative. If you need to pick up a prescription and/or food it can be delivered by one of our staff directly to your vehicle. This convenient option can help limit your exposure and maintain continuity of care when you may not want to visit our clinic.
- Payment: To reduce the risk of social exposure, you have the option to pay over the phone if you are paying with credit cards.
- Prevention: We are health care providers that typically remain open during emergency situations because of the needs of our patients. However, we have instituted the following new policies to reduced risk from social exposure:Our sick employees to stay home with additional availability of emergency sick pay,
- More frequent and enhanced cleaning procedures,
- Steps to reduce social exposure that were mentioned above,
- Eliminating communal meals, company-planned social events and meetings,
- We have cancelled all non-essential vendor meetings and have eliminated non-essential travel.
I hope that you, and our community remain safe and healthy. I know that you, too, are working hard to respond to the uncertainty of this situation. We will continue to closely monitor new developments and will respond swiftly and appropriately when necessary, keeping you informed along the way. As always, our staff and myself will be available to help you and your companion animals.
Dr. Jamshid Kiumarsi